Refund policy

At NextBasket, we want our customers to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement subject to the terms below.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

A product may be eligible for a return or replacement if:

The product received is damaged or defective.
You received a different product from the one you ordered.
The product is missing essential parts or accessories.
The product received is materially different from its description on the website.
The product qualifies for return according to the product-specific return conditions displayed at the time of purchase.

Return eligibility may vary depending on the product category and the nature of the issue.

2. Return Request Period

Customers should contact us as soon as possible after receiving their order if there is an issue with the product.

Unless a different return period is specifically mentioned on the product page, a return or replacement request should generally be submitted within 7 days of delivery.

Requests submitted after the applicable return period may not be accepted.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us promptly with:

Your order number
Customer name
Registered mobile number
Description of the issue
Clear photographs of the product
Clear photographs of the packaging, where applicable
A video showing the issue, if reasonably required

Providing clear photos or videos helps us verify the issue and process the request more efficiently.

4. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within the applicable return period.

After verification, we may offer:

Replacement with the correct product, subject to availability; or
Refund of the eligible amount where replacement is not possible.

5. Product Condition for Returns

For an approved return, the product should generally be:

Unused or in acceptable condition as applicable to the product
Returned with its original packaging, where available
Returned with accessories, manuals, tags, or other included items
Accompanied by the relevant order details

Products that have been intentionally damaged, misused, altered, or improperly handled may not qualify for return or refund.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, customization, or other applicable restrictions.

Non-returnable products may include items that are:

Used or damaged after delivery due to customer handling
Customized or personalized
Opened or used where hygiene or safety restrictions apply
Missing essential components or original packaging where required
Clearly marked as non-returnable on the product page

The return eligibility of a specific product will be determined according to the applicable product listing and this policy.

7. Return Shipping

For products approved for return because of an incorrect, damaged, or defective item, return shipping arrangements may be provided or handled according to the circumstances of the order.

For other return requests, shipping or return-related charges may apply depending on the product and reason for return.

We will provide return instructions after reviewing the return request.

Customers should not send products to an address without first receiving return instructions from us.

8. Refunds

Once an approved returned product has been received and inspected, we will determine whether the product qualifies for a refund.

If the refund is approved, the applicable amount will be processed through the relevant payment method or refund mechanism.

For prepaid orders, refunds may generally be processed to the original payment method, subject to the payment provider's processing procedures.

For Cash on Delivery (COD) orders, customers may be asked to provide appropriate bank/payment details or another eligible refund method to process the refund.

9. Refund Processing Time

After a return is received and approved, refunds are generally initiated within a reasonable processing period.

The time required for the amount to appear in the customer's account may vary depending on the payment provider, bank, or financial institution.

We are not responsible for delays caused by banks, payment gateways, or other third-party financial service providers.

10. Replacement

Where a replacement is approved, we will attempt to provide the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund, depending on the circumstances.

Replacement delivery time may vary depending on product availability and the customer's location.

11. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, where cancellation is still possible.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For COD orders, repeated refusal or cancellation of orders after dispatch may affect the customer's ability to place future COD orders.

12. Refused or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts, refusal to accept the parcel, or other reasons attributable to the customer, the order may be returned to the sender.

In such cases, additional shipping, handling, or re-delivery charges may apply where permitted.

For COD orders that are refused after dispatch, we reserve the right to restrict future COD ordering privileges where there is a pattern of repeated refusals or non-acceptance.

13. Exchange Policy

Product exchanges may be available only for products that specifically qualify for exchange.

If an exchange is requested due to size, preference, color, model, or other reasons unrelated to a defect or incorrect product, the exchange may be subject to product-specific conditions.

Please check the applicable product page or contact customer support before requesting an exchange.

14. Promotional Offers

Products purchased under special promotional offers, discounts, bundles, or deals may be subject to specific return and refund conditions.

Where a promotional offer includes multiple products as part of a bundle or offer, the return or refund may be applicable to the complete offer rather than individual items, depending on the terms of that promotion.

The applicable terms displayed at the time of purchase will apply.

15. Order Verification

For certain orders, particularly COD orders or orders identified for additional verification, we may contact the customer to confirm the order before processing or dispatch.

We may cancel an order if we are unable to verify the order or if information provided appears inaccurate, incomplete, or suspicious.

16. Refund Deductions

Where applicable, refunds may be adjusted for amounts that are legitimately non-refundable under the applicable order terms, including certain shipping, handling, or other charges.

Any applicable deductions will be communicated or determined according to the circumstances of the order and relevant policies.

17. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with the following information:

Order Number:
Your order number

Customer Name:
Name used while placing the order

Registered Mobile Number:
Mobile number associated with the order

Reason for Return:
Briefly explain the issue with the product

Supporting Evidence:
Photos or videos showing the issue, where applicable

Our team may review the request and provide further instructions regarding the return, replacement, or refund.

18. Return Inspection

All returned products may be inspected before a replacement or refund is approved.

A return may be rejected if:

The reported issue cannot be verified.
The product has been damaged due to misuse or improper handling.
The product has been intentionally altered or modified.
Essential components are missing.
The product does not match the item originally delivered.
The return request does not meet the applicable return conditions.

The final decision regarding return eligibility will be made after reviewing the relevant circumstances and available evidence.

19. Changes to This Policy

NextBasket may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

The updated policy will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.