Terms of service

Welcome to NextBasket. These Terms of Service govern your access to and use of the NextBasket website and services. By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About NextBasket

NextBasket is an online shopping platform that offers a variety of products to customers across India.

2. Use of Our Website

You may use NextBasket for lawful purposes only.

By using our website, you agree that you will not:

  • Use the website for any unlawful or fraudulent purpose

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with the security or operation of the website

  • Provide false, inaccurate, or misleading information

  • Use the website to distribute harmful or malicious content

  • Copy, reproduce, or misuse website content without permission

  • Attempt to interfere with other customers' use of the website

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms of Service have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product colors, appearance, packaging, measurements, and other characteristics may vary slightly from the images or descriptions shown online.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Product Availability

All products displayed on NextBasket are subject to availability.

We reserve the right to limit quantities, discontinue products, or change product availability at any time without prior notice.

If a product becomes unavailable after an order has been placed, we may contact the customer and provide an appropriate resolution, including cancellation or refund where applicable.

5. Prices and Offers

Product prices displayed on the website may change from time to time.

Prices applicable to an order are generally the prices displayed at the time the order is placed, subject to applicable corrections or verification.

Promotional offers, discounts, bundles, and special deals may have specific terms and conditions. Promotional offers may be changed, withdrawn, or discontinued without prior notice.

We reserve the right to correct pricing errors and cancel orders affected by obvious or unintended pricing errors.

6. Placing an Order

When you place an order on NextBasket, you are making a request to purchase the selected products.

After receiving an order, we may contact you to confirm the order details, particularly for Cash on Delivery orders or orders requiring additional verification.

An order may be cancelled or declined if:

  • The product is unavailable

  • The information provided is incomplete or inaccurate

  • The order cannot be verified

  • A pricing or listing error has occurred

  • The order appears fraudulent or suspicious

  • Delivery to the provided address is not possible

  • There are repeated unsuccessful delivery attempts or order refusals

7. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not necessarily guarantee that the order will be dispatched. Orders remain subject to product availability, verification, and successful processing.

8. Cash on Delivery

Cash on Delivery may be available for selected products and serviceable locations.

Customers placing COD orders agree to provide accurate contact and delivery information and to accept the order upon successful delivery.

For certain COD orders, we may contact the customer for order confirmation before dispatch.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD ordering privileges.

9. Payments

Where online payment is available, payments may be processed through third-party payment service providers.

Customers agree to provide accurate payment and billing information when placing an order.

NextBasket does not guarantee uninterrupted availability of third-party payment services and is not responsible for delays or failures caused by external payment providers.

10. Shipping and Delivery

Orders are shipped through our logistics, courier, and fulfillment partners.

Delivery times may vary depending on product availability, destination, courier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.

Delivery estimates are provided for guidance and do not constitute a guaranteed delivery date unless specifically stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact number.

11. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our applicable Return and Refund Policy.

Customers should review the Return and Refund Policy before placing an order.

Products may be subject to specific return or replacement conditions depending on their category and nature.

12. Cancellations

Customers may request cancellation before an order has been processed or dispatched, where cancellation is still possible.

Once an order has been packed or dispatched, cancellation may no longer be possible.

We reserve the right to cancel an order where verification cannot be completed, the product is unavailable, or the order appears fraudulent or otherwise problematic.

13. Customer Responsibilities

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

  • Full name

  • Mobile number

  • Email address where required

  • Complete delivery address

  • Postal code

  • Any other information necessary to process the order

NextBasket is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

14. Intellectual Property

All content available on NextBasket, including text, product descriptions, graphics, logos, images, website design, page layouts, icons, and other materials, may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

Product images, trademarks, logos, and other materials belonging to third parties remain the property of their respective owners.

15. User Reviews and Content

If customers submit reviews, comments, feedback, photographs, or other content to NextBasket, they agree that the content should be lawful, accurate, and not misleading.

Customers should not submit content that:

  • Violates the rights of another person

  • Contains unlawful or offensive material

  • Contains malicious software

  • Infringes intellectual property rights

  • Contains false or misleading information

  • Promotes fraudulent activities

We reserve the right to remove content that violates these requirements or is otherwise inappropriate for our website.

16. Third-Party Services

NextBasket may use third-party services for payment processing, shipping, logistics, analytics, advertising, website functionality, customer communication, and other business operations.

These third-party services may have their own terms, conditions, and privacy policies.

NextBasket is not responsible for the independent policies, practices, availability, or performance of third-party services.

17. Advertising and Promotional Activities

NextBasket may be promoted through third-party advertising platforms, search engines, social media platforms, and other digital marketing channels.

Advertising content may include product information, promotional offers, discounts, and other marketing messages.

Availability of an offer may be subject to the terms displayed on the applicable product page or promotional material.

18. Website Availability

We aim to keep NextBasket available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, server problems, security incidents, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, NextBasket and its associated service providers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or inability to use the website.

We are also not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, transportation disruptions, technical failures, courier delays, communication failures, government restrictions, or other unforeseen circumstances.

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

20. Fraud Prevention

We take reasonable measures to protect our customers and business from fraudulent or unauthorized activities.

We may review orders and transactions for suspicious activity and may cancel or restrict orders where there are reasonable grounds to believe that an order is fraudulent, unauthorized, abusive, or otherwise irregular.

We may also restrict future orders or services where necessary to protect our business and customers.

21. Privacy

Your use of NextBasket is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and shared when you use our website or place an order.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

22. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, services, website, or applicable requirements.

Updated terms will be published on this page. Your continued use of the website after changes are published means that you accept the updated Terms of Service.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

24. Contact Information

For questions regarding these Terms of Service, our products, orders, or services, you may contact us using the business information below.

Website:

NextBasket.co.in

25. Acceptance of Terms

By accessing, browsing, or placing an order through NextBasket, you acknowledge that you have read, understood, and agreed to these Terms of Service and the applicable policies of the website.

Thank you for choosing NextBasket.