Shipping policy

At NextBasket, we aim to make the delivery process simple, convenient, and reliable for our customers across India.

1. Order Processing

Once an order is successfully placed, our team may verify the order details before processing it for dispatch.

Orders are generally processed within 1–3 business days, subject to product availability, order verification, and other operational factors.

During promotional periods, weekends, holidays, or periods of high order volume, processing may take additional time.

2. Shipping and Delivery

After your order has been processed and dispatched, it will be handed over to our courier, shipping, or logistics partners for delivery.

Delivery time may vary depending on the customer's location, product availability, courier service, weather conditions, public holidays, and other factors.

Orders are generally delivered within 5–10 business days after dispatch.

Delivery timelines are estimates and may vary depending on the delivery location and circumstances beyond our reasonable control.

3. Delivery Areas

We currently aim to deliver orders across serviceable locations in India.

Delivery availability depends on the serviceability of the customer's address by our logistics and courier partners.

Certain remote or restricted locations may have limited delivery availability.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.

Any applicable shipping charges may vary depending on the product, order value, delivery location, or promotional offer.

Where free shipping is offered, the applicable terms of the promotional offer will apply.

5. Cash on Delivery

Cash on Delivery may be available for selected products and serviceable locations.

For COD orders, customers are required to provide a valid mobile number and complete delivery address.

We may contact customers to verify COD orders before dispatch.

Customers are expected to accept and pay for their COD orders upon delivery.

6. Order Tracking

Where tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout.

Tracking updates are provided by the relevant courier or logistics partner and may take some time to appear after dispatch.

Customers can use the tracking information to monitor the progress of their shipment.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances such as:

  • High order volumes

  • Weather conditions

  • Transportation delays

  • Courier operational issues

  • Public holidays

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Natural disasters

  • Government restrictions

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

This includes the customer's name, mobile number, house or building details, street or locality, city, state, and postal code.

NextBasket will not be responsible for delays, failed deliveries, or additional delivery attempts caused by incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

Our courier or logistics partner may make multiple delivery attempts depending on their delivery procedures.

If the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or the order is refused, the shipment may be returned to the sender.

Additional shipping or re-delivery charges may apply where applicable.

10. Refused COD Orders

Customers placing Cash on Delivery orders agree to accept the order when it is delivered.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders or other appropriate measures.

This helps us maintain reliable delivery services and reduce unnecessary shipping and return costs.

11. Damaged Packages

Customers are encouraged to inspect the outer packaging at the time of delivery.

If the package appears seriously damaged, opened, or tampered with, customers should notify the delivery personnel where possible and contact our support team as soon as possible.

For damaged or defective products, customers should follow the applicable Return and Refund Policy.

12. Partial or Missing Items

If an order contains multiple products and an item is missing, customers should contact us as soon as possible with the order details.

We may request photographs, videos, packaging details, or other information necessary to investigate the issue.

After verification, an appropriate resolution may be provided according to the circumstances of the order.

13. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation provided by the relevant courier or logistics partner.

If you believe your order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the relevant delivery partner.

14. Change of Delivery Address

Customers should carefully check their delivery address before placing an order.

A request to change the delivery address after an order has been placed may not always be possible, particularly after the order has been dispatched.

Any address change request will be subject to order status and courier serviceability.

15. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been processed or dispatched, where cancellation is still possible.

Once an order has been packed or dispatched, cancellation may no longer be possible.

For prepaid orders, any eligible refund will be processed according to our Return and Refund Policy.

16. Undeliverable Orders

An order may become undeliverable due to reasons including an incorrect address, incomplete address, unavailable recipient, repeated failed delivery attempts, refusal to accept the shipment, or lack of serviceability.

In such cases, the shipment may be returned to the sender.

Any refund or re-delivery arrangement will be handled according to the applicable order and refund conditions.

17. Third-Party Logistics Partners

NextBasket works with third-party courier, shipping, fulfillment, and logistics partners to process and deliver orders.

Once a shipment is handed over to a logistics partner, delivery is subject to that partner's operational processes and service conditions.

While we work with our partners to support timely delivery, NextBasket cannot guarantee a specific delivery date in circumstances outside our reasonable control.

18. Shipping During Promotional Periods

During major sales, promotional campaigns, special offers, holidays, or periods of unusually high order volume, order processing and delivery may take longer than normal.

We appreciate your understanding and patience during such periods.

19. Contact Information

For questions regarding shipping, delivery, tracking, or an order that has not arrived within the expected delivery period, you may contact us using the business information below.

Website:

NextBasket.co.in

20. Our Commitment

At NextBasket, we aim to provide a smooth and dependable delivery experience.

We work with our logistics and fulfillment partners to process and deliver orders efficiently while keeping customers informed about their shipments wherever tracking information is available.

Thank you for choosing NextBasket.